Terms and Conditions

Introduction and Acceptance of Terms

These Terms and Conditions ('Terms') govern your use of the House of Pokies website and all associated gaming services. This document is effective as of 1 January 2026 and was last updated in 2026. By accessing or using House of Pokies, you confirm that you have read, understood, and agree to be bound by these Terms in full.

Eligibility Requirements

Access to House of Pokies is strictly limited to individuals who are at least 18 years of age or have reached the legal age of majority in their jurisdiction of residence, whichever is higher. By registering, you represent and warrant that you meet this age requirement and that participating in online gaming activities is lawful in your place of residence. House of Pokies reserves the right to request proof of age or identity at any time and to suspend accounts pending verification.

Account Registration Rules

Each user is permitted to hold only one active account with House of Pokies, and registration requires accurate, complete, and current personal information. You are responsible for maintaining the confidentiality of your login credentials, and any activity conducted through your account will be considered your own. Providing false information, impersonating another individual, or creating duplicate accounts may result in immediate account closure and forfeiture of funds.

Deposit and Withdrawal Rules

All deposits must be made using payment methods approved by House of Pokies and funds must originate from an account or card held in your own name. Withdrawal requests are subject to identity verification procedures and may require supporting documentation before funds are released. Processing times vary depending on the payment method selected, and House of Pokies reserves the right to apply reasonable transaction limits or delay withdrawals where fraud or policy violations are suspected.

Bonus and Promotional Terms

Bonuses, free spins, and promotional offers provided by House of Pokies are subject to specific wagering requirements, expiry dates, and eligibility conditions outlined at the time the offer is presented. Misuse of bonuses, including the creation of multiple accounts or exploitation of promotional errors, may result in forfeiture of bonus funds and any associated winnings. House of Pokies reserves the right to modify, withdraw, or cancel any promotion at its sole discretion without prior notice.

Account Suspension and Termination

House of Pokies reserves the right to suspend, restrict, or permanently close an account if there is reasonable suspicion of fraudulent activity, breach of these Terms, underage access, or use of prohibited software such as bots or automated betting tools. Accounts may also be suspended to comply with anti-money laundering checks or at the request of a responsible gambling intervention. In cases of suspension, House of Pokies will endeavor to inform the affected user and, where appropriate, return verified account balances after review.

Responsible Gambling

House of Pokies is committed to promoting responsible gambling and provides tools such as deposit limits, self-exclusion options, and cooling-off periods to support users in managing their play. Users who believe they may have a gambling problem are encouraged to make use of these tools or seek assistance from independent support organizations. Continued use of the platform indicates acknowledgment that gambling carries financial risk and should be undertaken responsibly.

Dispute Resolution

Any disputes arising from your use of House of Pokies should first be submitted to our customer support team for internal review and resolution. If a resolution cannot be reached, users may escalate the matter to an independent alternative dispute resolution service where available. Both parties agree to act in good faith throughout the dispute process and to provide any documentation reasonably required to reach a fair outcome.

Limitation of Liability

House of Pokies provides its services on an 'as is' basis and does not guarantee uninterrupted or error-free access to the platform. To the fullest extent permitted, House of Pokies shall not be liable for indirect, incidental, or consequential damages arising from the use of, or inability to use, its services. Users acknowledge that participation in online gaming involves inherent risk and agree to use the platform at their own discretion.

Amendments to These Terms

House of Pokies reserves the right to amend, update, or replace these Terms at any time to reflect changes in operational practices or regulatory expectations. Material changes will be communicated through the website, and continued use of the platform following such updates constitutes acceptance of the revised Terms. Users are encouraged to review this page periodically to stay informed of the current version.