Privacy Policy

Introduction and Effective Date

This Privacy Policy explains how House of Pokies collects, stores, uses, and shares personal information from players who access our online casino platform. This policy is effective as of January 2026 and was last updated in 2026. By creating an account or using our services, you acknowledge that you have read and understood the practices described herein.

Information We Collect

House of Pokies collects personal information you provide directly, such as your name, date of birth, email address, phone number, residential address, and payment details when you register an account or make transactions. We also automatically collect technical data including IP address, device information, browser type, and gameplay activity. Additional information may be gathered during identity verification or customer support interactions.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, remember preferences, and analyze site traffic. These tools help us understand how players interact with our games and promotions, allowing House of Pokies to improve functionality and personalize content. You can adjust your browser settings to limit or block cookies, though this may affect certain site features.

Analytics and Performance Monitoring

We employ third-party analytics services to monitor site performance, user engagement, and marketing effectiveness. These tools collect aggregated and anonymized data regarding page visits, session duration, and navigation patterns. This information helps us refine our offerings and ensure a smooth gaming experience for all users.

How We Use Your Information

Personal data collected by House of Pokies is used to manage your account, process deposits and withdrawals, verify identity, prevent fraud, and comply with regulatory obligations. We may also use your information to send promotional communications, provided you have not opted out, and to personalize game recommendations based on your activity.

Sharing Data with Third Parties

We share user data with trusted third-party service providers, including payment processors, identity verification agencies, and cloud hosting companies, solely for the purpose of delivering our services. These partners are contractually obligated to protect your data and use it only for specified purposes. House of Pokies does not sell personal information to unrelated third parties for independent marketing use.

Data Storage and Security

Your personal information is stored on secure servers with industry-standard encryption and access controls to prevent unauthorized access, loss, or misuse. We retain account data for as long as necessary to fulfill legal, regulatory, and business requirements. Despite our safeguards, no system is entirely immune to risk, and we encourage users to protect their own login credentials.

Your Rights to Access and Deletion

You have the right to request access to the personal data House of Pokies holds about you, as well as to request corrections or deletion where applicable. Certain data may be retained despite deletion requests if required for legal, financial, or regulatory compliance purposes. To exercise these rights, please contact our support team through the account dashboard.

International Data Transfers

As House of Pokies operates with international service providers, your data may be processed or stored in jurisdictions outside Australia. We take reasonable steps to ensure that any cross-border transfer maintains a comparable level of data protection, consistent with globally recognized privacy standards such as those outlined in the GDPR framework.

Updates to This Privacy Policy

House of Pokies may revise this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised effective date, and continued use of our services constitutes acceptance of the updated terms. We recommend reviewing this page regularly to stay informed of any changes.